"The time savings for us were huge - we were able to remove a contractor resulting in cost savings." - Global Early Talent Leader
The Challenges
With 400 interns and 6 intern start dates during the summer, one of the world's foremost biotech companies was experiencing the following pain points with their internship program:
1. Difficulty gathering and tracking data to measure success and impact
2. Manual processes to handle administrative work
3. Absence of consistency across all programs
4. Need for community engagement and resources in a remote environment
The Solution: Symba
Their early talent team partnered with Symba for a 3-month pilot to address these challenges. Spreadsheets and manual work were replaced with automated and simplified processes.
The team used to rely on back-and-forth emails, Google chat, and official service requests to ensure their interns got all the resources they needed. With Symba, their interns can now easily access a secure repository of resources, from preboarding to alumni status. This also streamlined onboarding across intern start dates by eliminating the need for make-up sessions.
Additionally, before Symba, they were using spreadsheets and Google Forms to manually create, collect, and analyze midpoint and end-of-program surveys. With our survey capabilities, they were able to automate everything and cut down time spent on surveys by over half.
The Results
During the pilot, they saw a 35% improvement in onboarding processes and a 99.7% increase in administrative efficiencies, and they were able to streamline their survey processes by 58%. With the time savings, the team no longer needed an extra contractor and was able to save money by reducing headcount.
Following the success of their pilot, this biotech company decided to bring on Symba full-time to further establish its internship program as best-in-class.
