Customer Success Story

How Capital Heritage Connexion Increased Productivity and Saved Time Managing Its Mentorship Program

chc program manager on a call with mentees

A small, but mighty team of two, Capital Heritage Connexion (CHC) needed support in streamlining the management of their mentorship program. In addition, the program had to quickly shift to a remote environment, and Natalie Hart, CHC’s Program Manager, was finding it challenging to build community and organize resources and projects virtually. This led Natalie to Symba.

“Symba was absolutely invaluable to Capital Heritage Connexion’s Mentorship Program. It was such a lifesaver.” – Natalie Hart.

About Capital Heritage Connexion

Capital Heritage Connexion (CHC) is a nonprofit charity organization operating out of Ottawa, Canada. Its mission is to connect, promote, and strengthen Ottawa’s and the surrounding region’s heritage and history communities. CHC runs a 6-month mentorship program of emerging professionals who are paired with experienced members of the heritage sector.

zoom call with chc program participants

Symba & CHC Partnership Highlights

This case study features how Capital Heritage Connexion’s team was able to increase their productivity and build a virtual intern community by using Symba’s platform. In fact, Natalie was able to save a total of 120 hours in time managing the program. Here are some other highlights:

  • CHC leveraged Symba’s Launchpad feature to ease the onboarding of their mentees.
  • Symba’s Profile Feature helped CHC’s mentees get to know and connect with each other.
  • CHC launched and organized mentee projects with the Projects Feature.


Capital Heritage Connexion’s case study shows how workforce development leaders can use Symba to consolidate the management of their programs and save time, an invaluable resource especially for small teams. Download CHC’s full case study below to learn how you can increase the productivity of your program with Symba.

Download the full case study

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